Contact support for the VS Code extension, JetBrains plugin, the iris CLI, Cloud scans, Teams workspaces, accounts, licences, billing, or the Iris Code website.
Email hello@iriscode.co. You will reach David Jaja, the founder and maintainer of Iris Code.
Please include:
JetBrains: “JSON standard does not allow comments” in .irisconfig.json
Iris Code configs are JSONC, and the plugin registers the file with the IDE’s JSON5 file type so comments are valid. If you still see this error, your IDE is holding a user-level override that cancels that registration. It is written when a plugin contributing a file-type mapping is uninstalled, so updating the plugin by reinstalling can trigger it, and reinstalling again will not clear it.
Fix it in Settings → Editor → File Types: select JSON5, then add .irisconfig.json back under File name patterns. No restart needed. The installation guide has the full explanation, including how to edit the setting file directly.
JetBrains: nothing appears after installing
Install the LSP4IJ plugin from the Marketplace and restart the IDE fully. Installing Iris Code from disk does not pull its dependencies, and file-type associations only register at startup.
Use the same email address for sign-in, licence, trial, subscription, or payment questions. Do not send card details, licence keys, passwords, or authentication tokens.
For a suspected vulnerability, follow the private reporting guidance on the security page instead of posting exploit details publicly.